3CX phone systems
3CX gives your team business calling on mobile, desktop and desk phones. We configure the routes, queues and numbers so the system is useful from the first day.
3CX features
We configure call routes, apps and reporting around how your team handles calls, including what happens when a call is missed.
Make and receive business calls without giving out a personal mobile number.
Send incoming calls to the right group and decide what happens when nobody is free.
Use different greetings and routes when the business is closed.
Receive voicemail messages without repeatedly checking a handset.
Add Yealink handsets for reception desks and people who prefer a physical phone.
Review call volume, missed calls and response times in the 3CX dashboard.
Costs and setup
Each bundled line costs £12.50 a month + VAT and includes 500 UK minutes. Call recording can be added for £2 per line each month + VAT and must be enabled for every line.
Hardware, installation, number porting and unusual call usage are quoted separately, so you can see what is recurring and what is a one-off cost.
Check the monthly priceIncluded line bundle
£12.50
per line, per month + VAT
Start with the calls your team needs to handle. The configuration, devices and number transfer follow from that.
List your main number, departments and opening hours. Decide who answers first, how calls queue when everyone is busy, and where unanswered calls should go.
Reception may need a desk phone while mobile staff use an app. Tell us which handsets you already own so compatibility can be checked before quoting replacements.
Share your current provider, business numbers and contract end date. We check porting details and agree the move before the old service is changed. If you are replacing a BT line, use our BT business line replacement checklist to check other services on that line. A transfer date depends on the existing service and account information.
Tell us about reporting, recording or CRM requirements during the first discussion. We can check the proposed setup rather than assume every integration or feature is included. For help with an existing system, contact us with the affected number and what is happening.
Talk to Amber
Tell us how your calls work now, what needs fixing and how many people need a line. We will map out a sensible 3CX setup.
Call 020 8099 9250
Email sales@amber-telecom.com