Replacing a BT business line
If your business number is with BT, plan the port before giving notice. We check the details, configure the new 3CX service and coordinate the transfer in the right order.
Moving the service
The move is a good time to decide who should answer, what happens when they are busy and how calls are handled outside working hours.
We check the number and account details before treating the move as confirmed.
Decide how calls should ring instead of copying old limitations into the replacement.
Choose mobile apps, desktop calling, compatible desk phones or a mixture.
Set different destinations and messages for evenings and weekends.
Agree a port date and prepare users before the existing number moves.
Test inbound and outbound calling once the transfer has completed.
Costs and setup
New lines cost £12.50 each month + VAT and include 500 UK minutes. Any handsets, porting work or installation are itemised separately.
Porting depends on the existing service and accurate account details. We will check what can be moved before asking you to cancel anything.
Check the monthly priceIncluded line bundle
£12.50
per line, per month + VAT
Check the existing service as well as the number. A change of phone provider can involve more than a handset.
Have your latest bill, account details and the numbers you want to keep ready. Confirm which services are being replaced and which you intend to retain.
Tell us if the line is also used for broadband, an alarm, a fax or other equipment. Check dependencies with the relevant provider before cancelling or changing the service.
Ask your existing provider for the contract end date, notice requirements and any early termination charges. These are separate from the cost of your new Amber service.
We check whether the number can be ported and prepare the replacement system. Follow the business number transfer process before changing the old service. Keep it running until the transfer is complete, then confirm which remaining services should be closed.
Talk to Amber
Tell us the number, current supplier and contract end date if you know it. A recent bill is useful, but you do not need it for the first conversation.
Call 020 8099 9250
Email sales@amber-telecom.com