Business call recording
Call recording is an optional extra for Amber phone lines. It costs £2 per line each month + VAT and must be enabled for every line.
Call recording setup
Before recording starts, decide why calls are being recorded, who can listen and how long recordings should be kept. Your business remains responsible for its own policies and legal obligations.
If call recording is enabled, it applies to every line on the system.
Recording sits alongside the user extensions and call handling in 3CX.
Discuss which calls need to be covered during setup.
Keep playback permissions with the people who genuinely need them.
Agree how staff and callers are informed and how requests will be handled.
Choose an approach that fits why the calls are being recorded.
Costs and setup
The standard phone line is £12.50 per month + VAT with 500 UK minutes. Recording adds £2 per line each month + VAT and applies to every line.
We will configure recording across the system. Your business will need to decide how it is used, controlled and communicated.
Check the monthly priceIncluded line bundle
£12.50
per line, per month + VAT
Recording adds £2 per line per month + VAT across the system. Agree how recordings will be used alongside the phone setup.
For five lines, recording adds £10 per month + VAT to the £62.50 line cost. The combined total is £72.50 per month + VAT, before any hardware, setup or other usage charges. Use the business phone system pricing calculator to estimate a different number of lines.
Ask us to confirm the storage location, capacity, retention options and any related charges for your proposed setup. The headline recording price does not describe those arrangements on its own.
Identify who needs access to recordings and whether they need to download them. Discuss those requirements during setup, including what should happen when someone leaves the business.
Your business needs an appropriate policy for how recordings are used and communicated. Agree the call announcement and internal process before enabling recording; seek advice specific to your business where needed.
Talk to Amber
Tell us how many lines you need and what you use recording for. We will show the line and recording costs separately.
Call 020 8099 9250
Email sales@amber-telecom.com