VoIP for small business
Give your team one place to handle customer calls, whether they answer on a mobile app, computer or desk phone. Keep the setup small now and add users when you need them.
Small business calling
We set up who receives each call, show staff how to transfer callers and agree what customers hear when you are closed.
Use a local number that stays with the company when staff or premises change.
Staff can answer their work line without being tied to an office handset.
Decide who rings first and where unanswered calls should go.
Pass customers to the right person while the call is live.
Add handsets for reception, workshops or anyone who prefers one.
Recording, reporting and more involved call flows can be added where needed.
Costs and setup
Each line costs £12.50 per month + VAT with 500 UK minutes included. The same bundle applies whether you need two lines or twenty.
Optional call recording is £2 per line each month + VAT and must be enabled for every line. Hardware and any one-off setup work are shown separately on the quote.
Check the monthly priceIncluded line bundle
£12.50
per line, per month + VAT
Use these questions to compare the setup and total cost, as well as the headline line price.
List the people who need an extension and how many calls you expect at busy times. A published business number, a user extension and simultaneous call capacity are different things; explain your busiest period so we can size the system.
Five lines at £12.50 each cost £62.50 per month + VAT and include 500 UK minutes per line. Recording on all five adds £10, bringing the monthly line and recording cost to £72.50 + VAT. See how business call recording is priced and planned. Handsets, setup, porting and other usage are separate.
Apps and desk phones need an internet connection. Share how staff connect at the office and away from it, including Wi-Fi coverage. If the office connection fails, devices using it cannot make internet calls; discuss mobile-data options and fallback call routes during planning.
For a small team, agree who rings first, who covers missed calls and what happens after hours. Ask for the support arrangements, contract terms and any charges outside the included minutes with your quote.
Talk to Amber
A headcount and a rough idea of where calls should go is enough to start. We will ask about existing numbers before planning a move.
Call 020 8099 9250
Email sales@amber-telecom.com