FAQs
Business phone system FAQs.
If your question is about a particular number, contract or piece of hardware, send us the details. A specific answer is more useful than another page of telecoms jargon.
FAQs
If your question is about a particular number, contract or piece of hardware, send us the details. A specific answer is more useful than another page of telecoms jargon.
Usually, yes. We need the number and current provider to check whether it can be ported. Please do not cancel the old service before the transfer.
Yes. Tell us the area code you want and we will check what is available.
Your current service stays in place while we prepare the new system. We agree the porting date with you and test calls once the number has moved.
Yes. Our no-app business line is £5.99 a month + VAT. Calls to your business number ring on your existing mobile as normal calls. You use your own mobile plan and number when calling customers back.
See the £5.99 no-app business lineNo. 3CX has apps for mobile and desktop. Some teams use apps only; others keep desk phones for reception or office staff.
Yes. A user can answer their business extension through the mobile or desktop app, subject to an internet or mobile data connection.
Amber Telecom supplies Yealink desk phones. We will suggest a model based on how the person uses it rather than assuming everyone needs the same handset.
Each bundled phone-system line costs £12.50 a month + VAT. That includes a local number, 500 UK minutes, the 3CX apps, voicemail to email, call forwarding and transfer.
Yes. Call recording costs £2 per line, per month + VAT. If it is enabled, it must be added to every line on the system.
The calculator covers the monthly lines, included minutes and call recording. Handsets, number porting, extra numbers and installation can change the final quote. We show monthly and one-off costs separately.
Yes. Users, numbers and call routes can be added later. Tell us about likely changes when we design the first setup.
Call 020 8099 9250 or email sales@amber-telecom.com. If you are already a customer, include the affected number and a short description of the problem.
Talk to Amber
Send the question with any useful details, such as your current provider, phone model or the number of users.
Call 020 8099 9250
Email sales@amber-telecom.com